8.2 We all make mistakes- Sometimes! :)

EXCERSICE B. - Decide what you are going to do:

I will try to negotiate a lower price from UNIFLEX and I will visit them while I´m in Italy next week.

EXCERSICE C: Role- play:

VISIT TO UNIFLEX:

Danya: Hi Ms.Donato, How are you?

Lucia Donato: I’m fine, and you?

Danya: Fine Thank you. I need to talk to you about the last order, see: Uniplex is offering us the same items that you and they have a price 7 ½ % lower than yours. What do you suggest we can do?

Lucia Donato: Let me think, probably, I could offer you 8% less than they, no less.

Danya: mmm I like the idea, because you are our long time supplier, and we know the quality of your products and service.

Lucia Donato: ok. Deal closed.

VISIT TO UNIPLEX:

Danya: Hi Mr. Conti, Can I talk to you?

Piero Conti: Hi Danya, sure, come in.

Danya: I’m not quite sure how to put this, but there’s been a misunderstanding with the orders and I need to cancel our order. I’m really sorry.

Piero Conti: Are you sure? You most know that we offer quality and good service.

Danya: Yes, I’m sure.

Piero Conti: Ok. So you will have to pay a 10% commission for the canceled order, ok?

Danya: Ok no problem and accept my apologies again.

Piero Conti: If you need something in the future don’t hesitate to call.

Danya: Thank you very much. Have a nice day.

EXCERSICE D: Draft a fax or e- mail, which you could have sent instead of visiting Uniplex and UNIFLEX.

Email to UNIFLEX:

From: Danya Cardenas, Zenith International.

Subject: Order Number 0123

Date: January 20^th 2011

Dear Ms. Donato:

The reason of this email is to talk to you about the order 0123 you sent to us.

You see: Uniplex, in Pisa, Italy, is offering the same items that you but with a price 7 ½ lower than yours, so we want to know if there’s a possibility to negotiate a lower price with you.

Whit nothing else for the moment, we would appreciate hearing forward from you.

Yours sincerely:

Danya Cardenas

Zenith International’s Buying Department Manager.

Email to UNIPLEX:

From: Danya Cardenas, Zenith International.

Subject: Order Number 1

Date: January 20^th 2011

Dear Mr. Conti:

I’m not quite sure how to put this, but there’s been a misunderstanding with our order and I need to cancel it.

We will pay any commission for canceling, just send us the invoice, and we will proceed to pay.

Please accept my apologies and have a nice day.

Sincerely yours:

Danya Cardenas.

Zenith International’s Buying Department Manager.

EXCERSICE E: How I dealt with the problems:

To deal with the problems, I had to think very well what I was going to do, what is the best for the company and try not to damage the relationship with our suppliers.

EXCERSICE F: Draft a short report to your boss explaining how you dealt with the problems, remembering he is Max’s father.

REPORT

From: Danya Cardenas, Buying Department’s Manager.

To: Peter Robertson, Managing Director.

Date: January 20^th 2011

Problems with the order

As you most know, during my absence, we had some misunderstandings with the recent order of cables made to, according to my assignment to Max, UNIFLEX, but it was made to Uniplex.

I want to inform you that the problem has been solved, we negotiated a lower price with UNIFLEX and they accepted, and we canceled the order to Uniplex, which generated a 10% commission.

Danya Cardenas
Buying Department's Manager