Before Watching
How would you normally book a room in a hotel?
o Directly, by a phone call, by internet, by fax, by a travel agency.
What problems might you face when arriving at a hotel?
o That your name, the date or the kind of room was changed.
While Viewing
9.1
What kind of room did Helen reserve? Why does she feel so annoyed?
o A single one. Because her reservation was lost.
Why can’t the receptionist be more helpful?
o Because there’s not rooms available anywhere.
9.2
How well do Mike and Helen know each other?
o They know very well
Why is she grateful to Mike (at first)?
o Because he change Helen’s reservation for a better kind of room, a Suite one.
How does she feel towards Mike later and why?
o Sad, disappointed, upset.
9.3
Whose experience did you find most interesting?
o The blond lady one.
Which points did you find most useful?
o Take your visitors or clients that come from another country out, or take them to a nice restaurant, or for a nice meal. Make them feel comfortable.
Which advice did you find less useful?
o All of them are useful, but the less interesting was the man’s one.
Have you had any bad experience when traveling or when looking after visitors?
o No, I haven’t.
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